|
Shipping Information Please allow 1-2 business days for all orders to be processed.
Expedited orders will receive special attention but may still require 1-2 business days to be processed.
We primarily ship via UPS, but we will, at our discretion, occassionally ship through the USPS. Whenever possible, all customers will be supplied with a tracking number.
Shipping times vary. UPS Ground usually takes anywhere from 3-5 business days. USPS packages can take up to 1-2 weeks to be delivered. Expedited orders are usually shipped via Next Day delivery, but keep in mind that the 1-2 day order processing time still applies. If you need your item quickly and you are concerned with the shipping time, please contact us before you place your order. We will be glad to assist you in any way we can.
If you opt to pay with a money order, keep in mind that we only accept USPS (United States Postal Service) or Bank of America money orders. You must mail us the money order within 9 business days after purchasing your product. We will wait for the money order to clear before shipping your package. Please understand that it can take longer (up to 12-15 business days) for you to receive your package if you choose to pay with a money order. The quicker you send us the money order, the sooner you will get your package.
All orders are processed for shipment Monday through Friday from 9am to 5pm only. Orders received on Saturday and Sunday will be processed on Monday.
Drop shipped items are shipped directly from the manufacturer. Extra shipping charges may apply. Promotions for Free Shipping do not apply towards drop ship items.
If you need to cancel your order, contact us immediately at 1-800-555-5555. If your order has already been processed for shipping, we will charge a 15% restock fee to cancel the order. If the the package is already in transit, we will charge a 30% restock fee to cancel the order.
Return Policy
You have 30 days after receiving your order to return any qualified merchandise. Certain restrictions apply. Please read below for details.
Cancellations/Refused Shipments
If you refuse shipment and the package gets returned to our facility, you will receive a refund minus the shipping and handling costs and a 30% restock fee.
Defective Products
If you receive a defective product, you must fill out our RMA Request Form immeidately. If we determine that the merchandise is defective, we will replace or repair the product(s) at our discretion, or we will issue a refund at our customer's request. If we determine that the merchandise is not defective, we will return it to sender.
Damaged in Transit
If you receive a severely damaged package, refuse the shipment and contact us immediately. (You will not be penalized for refusing damaged shipments.) If you were not able to refuse the package because it was left at your door, or you didn't notice the damage till after the fact, that is okay. You still need to contact us immediately so that we can start a damage claim with the courier. You have 72 hours after delivery to report a Damaged in Transit incident. Please retain the package in the state it arrived in for inspecition.
Non-Defective Items / "Buyer's Remorse"
If you want to return a non-defective item for no specific reason, we will be glad to accept it as long as the item and its packaging is in new condition, with no missing parts and accessories. Your return may be subject to a 15% restock fee. Any returns that are missing contents will be subject to the cost of item replacement + a 30% restock fee. If we receive items that are opened/used and cannot be resold as new, they will be discarded or returned to sender.
Received Wrong Item
It goes without saying that if you receive an item you did not order, we will replace or refund the order at no cost to you. If you receive a wrong item, please fill out our RMA Request Form.
We only provide exchanges/replacements for the exact same item you ordered if the product you received is damaged or defective. We do not mail out exchanges/replacements until we receive your damaged or defective item first.
In order for us to provide you with a refund, you need to return your product to us first. Unless we otherwise specify, shipping and handling is non-refundable.
We do not accept returns for the following items: Stickers, Viny Signs, T-Shirts and Other Apparel, Consumable Items (Pepper Sprays, Mace, Batteries, etc.), Software, Videos (VHS, DVD, Blu-Ray, VCD), and Books and/or Instruction Manuals. We do make exceptions on occassion, but that is on a case-by-case basis.
All used items are sold as-is. Unless otherwise specified, we do not accept returns on used items. If you have any questions regarding a certain used item, please contact us before you place your order.
Checkout our RMA Page anytime at http://www.dellanostore.com/rma_request_form.php.
Please Note: No returns will be accepted without a copy of an Original Invoice Number, Invoice Date and RMA Number. To apply for an RMA, please fill out our RMA Request Form. Customers are responsible for return shipping.
|
